Frequently Asked Questions

Got questions? We've got answers! Here's everything you might want to know about Ance
If you have other questions, please just send it to support@ancewear.com.

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  • About Ance
  • Size & Care
  • Shipping, Return and Exchange
  • Warranty Information

About Ance

Ance recovery sneakers are the first comprehensive active recovery sneakers designed to facilitate post-activity recovery by supporting optimal foot alignment, reducing musculoskeletal strain, and promoting efficient biomechanics. Engineered for comfort, support, and foot health, they combine performance materials, smart features like a built-in icing system, and recovery-focused design elements in a comprehensive recovery system.

Unlike regular sneakers, Ance recovery sneakers are built specifically to help feet recover and perform better over a long period of time. They feature a wide toe box to let feet decompress, a 360º compression strap for arch support and stability, and acupressure dots to gently stimulate circulation. A discreet forefoot pocket holds custom ice packs for on-the-go inflammation relief.

We use premium, performance-engineered materials including breathable mesh uppers, EVA foam midsoles for lightweight cushioning and durable rubber outsoles. All materials are selected with comfort, durability, and foot health in mind.

Ance sneakers are proudly designed in the United States by a team of athletes, designers, and foot health experts. Manufacturing is done in top-tier facilities in China with a focus on quality, precision, and ethical labor standards.

While not classified as orthopedic or medically certified, Ance sneakers are designed with input from foot health experts - including foot and ankle surgeon and physical therapists - and incorporate features that support common conditions like plantar fasciitis, achilles tendonitis, bunions, overpronation, hammer toes and heel pain.

Size & Care

Ance sneakers are machine washable. Please do not machine dry - let them air dry completely before wearing again.

Yes, the material used in the sneaker enables them to be machine washable.

We recommend ordering your usual sneaker size. If you're between sizes, have significantly wide toes or prefer a roomier fit (especially for post-activity swelling), consider sizing up. Check our Size Guide for more detailed measurements.

Yes, Ance sneakers are designed to be unisex, with a fit and style that works for all genders. Our sizing guide includes both men’s and women’s size equivalents.

Shipping, Return and Exchange

Standard shipping takes approximately 4-8 business days from the time your order is fulfilled. Expedited shipping options are available at the customer’s expense. The transit period begins once the carrier completes its initial scan. After fulfillment, you will receive shipping details, including tracking information.

We aim to fulfill all orders between 2-3 business days. Our business days are Monday through Friday. Orders placed over the weekend will be processed on the next business day and shipped within 24-48 hours. Orders placed after 12 PM MST on Fridays are considered weekend orders and will be processed the following business day. Delivery timelines may vary during peak seasons or promotional events.

Yes, we offer free standard shipping on all U.S. orders over $100.

We currently offer international shipping to select countries. Shipping fees and delivery times vary based on location.

Once your order ships, you’ll receive a confirmation email with a tracking link. This link can be used to track your shipment.

We accept returns and exchanges within 30 days of delivery for unworn sneakers in their original condition. Items must be returned in original packaging. Our hassle-free return & exchange policy offers free return shipping for all U.S. orders. Once your return is processed, you will receive an email confirmation, and your refund will be issued to the original payment method.

To initiate a return or exchange, please email us at hello@ancewear.com with the subject line "return/exchange" and follow the provided instructions.

Visit our Returns Portal to initiate a return or exchange. You’ll need your order number and shipping zip code to get started.

Once we receive your return, please allow 5–7 business days for inspection and processing. Refunds will be issued to your original payment method.

We’re sorry for the inconvenience! Please contact our support team at support@ancewear.com and we’ll make it right as quickly as possible.

Yes, but international customers are responsible for return shipping costs.

Warranty Information

Yes. Ance sneakers come with a 6-month warranty covering manufacturing defects. This includes issues with stitching, materials, and construction (but not regular wear and tear). Contact us at support@ancewear.com for warranty claims.

Email us anytime at support@ancewear.com or message us via our chat feature. Our team typically responds to emails within 24–48 hours on business days.

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